ITIL® 4 Foundation Certification Training

The ITIL® 4 Foundation Certification Training by Total Educator helps professionals understand the modern IT Service Management (ITSM) framework used globally to manage, design, and improve IT services. This program covers the ITIL® service value system, guiding principles, practices, and processes required to support digital transformation and service excellence

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Course Overview

ITIL® 4 Foundation introduces learners to the core concepts, key terminologies, and essential practices of IT Service Management. Through real-world examples, case studies, and structured modules, this course prepares you to pass the ITIL® 4 Foundation certification exam with confidence.

This training is ideal for individuals and teams looking to improve service quality, operational efficiency, and IT performance across organizations.

Key Features

  • 16+ Hours of Instructor-Led Training

  • ITIL® 4 Aligned Curriculum

  • Real-World Examples & Case Studies

  • Practice Exams & Exam Preparation

  • Lifetime Access to Learning Materials

  • Online Instructor Support

  • Corporate Training for Teams

What You Will Learn

You will learn the core concepts of the ITIL® 4 framework, including service management principles, the service value system, and key ITSM practices like Incident, Problem, and Change Management. This course equips you with practical knowledge to improve service delivery and prepares you confidently for the ITIL® 4 Foundation certification exam

ITIL® 4 Framework and Structure

Key Concepts of Service Management

ITIL® Guiding Principles

Service Value System (SVS)

Service Value Chain (SVC)

Incident, Change, Problem Management

ITIL® 4 Foundation Course Curriculum

Module 1: Introduction to ITIL

Key Concepts of Service Management Value, Outcomes, Costs & Risks Service Relationships

Module 2: ITIL® Guiding Principles

Focus on Value Start Where You Are Progress Iteratively Collaborate & Promote Visibility Think and Work Holistically Keep It Simple & Practical Optimize & Automate

Module 3: The Service Value System (SVS)

Governance Service Value Chain ITIL® Practices Continual Improvement

Module 4: Key ITIL® Practices

Incident Management Problem Management Change Control Service Desk Service Level Management IT Asset Management Monitoring & Event Management

ITIL® 4 Certification Process

Complete the Total Educator training program

Practice with mock tests

Schedule the official examination

Pass the ITIL® 4 Foundation exam

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successful stories

Rated 5 out of 5
I had been working in IT support for years but never fully understood ITSM as a framework. The ITIL® course from Total Educator made everything clear. The trainer used real-world examples that made learning simple. I passed my ITIL® 4 Foundation exam on my very first attempt
Amit Verma
The course was outstanding — very practical and aligned with real IT challenges. The trainer’s examples and case-based learning made it easy to connect ITIL® with day-to-day service delivery. Excellent experience overall
Maria Rodriguez
Total Educator’s ITIL® Foundation course gave me a fresh perspective on managing IT services. It was well-structured, and the practical case studies were excellent. I’ve already enrolled my team for the corporate batch
Jacob Lewis

FAQ

It is the entry-level certification that introduces ITIL® principles, value system, and best ITSM practices.

No prerequisites. Anyone can enroll.

Live online training and self-paced options are both available.

It depends on the training plan you choose. Contact us for details.

Most learners prepare within 2–4 weeks.

Yes, Total Educator offers interview support, resume preparation, and job assistance.

Yes. ITIL® complements Cloud, DevOps, and Agile methodologies for better service delivery.

ITIL® improves your understanding of IT services, increases job opportunities, and boosts your salary potential.

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Contact Info

  • 278 Blowing Rock, NC, 28605
  • 24*7 Support over mail
  • info@totaleducator.com

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